Level 2 Helpdesk Support Technician
Make a real impact while growing your IT career. Join a values-driven organisation where people come first — including you.
When you join MASH Trust, you'll benefit from:
• Competitive Remuneration
• Full-time: 80 hours per fortnight
• A rewarding purpose: Use your IT expertise to make a positive difference in the lives of the people we support and contribute to the wider community.
• Career Development: Opportunities for career growth, learning and advancement within our organisation
• Supportive Culture: Enjoy an excellent working environment with a strong, collaborative team atmosphere where we empower each other.
At MASH Trust, we support over 2,000 people and whānau across the lower North Island, helping individuals live great lives through strong connections, empowerment, and quality support services. Behind this mahi is a dedicated IT&S team ensuring our staff can deliver exceptional service every day — and that’s where you come in.
The Role:
This role is full-time permanent working 80 hours per fortnight based in Palmerston North.
As our Level 2 Helpdesk Support Technician, you’ll be a key player in maintaining, optimising, and supporting MASH Trust’s IT infrastructure. You will provide both remote and onsite support, uphold system integrity, and ensure smooth operations across our organisation. The role provides focused, enabling support and guidance to managers and staff, ensuring effective resolution of technical issues and continuity of IT services.
If you're someone who thrives on problem-solving, enjoys building strong relationships, and likes being part of an organisation that genuinely cares, this role is for you.
Key Responsibilities:
• Hardware and Technical Support
• Deploying and configuring of networks
• Maintaining system integrity and security
• Improving system performance
• Developing back-end network architecture
• Conducting data backups
Skills and Experience:
• Relevant tertiary qualification is desirable
• Experience working in a similar role
• Experience and understanding of routers and firewalls
• Experience using helpdesk/ticketing systems such as HALO
• Understanding of switches, hubs, patch panels and connecting nodes to a network
• Proven experience with Microsoft Office 365, Azure and operating systems
• Solid understanding of configuring TCP/IP sub-netting and troubleshooting internet connectivity
• Customer-focused approach
• Ability to work under pressure
• Flexibility to work other hours and locations as needed
• Clear understanding of professional boundaries when working around confidential data
If you’re ready to take the next step in your IT career within a supportive, people-focused organisation, we’d love to hear from you.
Ready to Apply?
We review applications as they are received, so this role may close earlier if we find the right candidate.
Apply now!
Please note: MASH Trust is not an accredited employer and therefore cannot use The Accredited Employer Work Visa (AEWV) process.
